Frequently Asked Questions

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Contact our customer service team with your name, phone number, and order or invoice number, and we will provide the most current information available regarding your order.

Our delivery team will bring the furniture into your home, assemble it when required, place it in the designated area, and remove packaging materials and delivery-related trash.

Our team remains responsible for the furniture throughout the delivery process until the furniture has been delivered and inspected by the customer.

Yes. An authorized adult may receive the order on your behalf.

The person receiving the furniture should be able to inspect the merchandise and acknowledge that the delivery has been completed.

Pickup may be available for certain orders from one of our designated locations or our distribution center.

Please contact us before arriving to confirm that your merchandise is ready and to receive pickup instructions.

Order processing times vary depending on the product and availability.

In-stock items can generally be prepared more quickly, while special-order, backordered, customized, or manufacturer-direct items may require additional processing time.

Our team will provide additional information regarding availability and estimated fulfillment times when applicable.

An adult or authorized person should be present to accept and inspect the furniture.

If our delivery team arrives and nobody is available to receive the order, the delivery may need to be rescheduled and an additional delivery fee may apply.

Please contact us as soon as possible if you need to change your scheduled delivery.

Rescheduling is subject to availability. Additional fees may apply in certain circumstances if a delivery has already been dispatched or if the delivery team is unable to complete the delivery due to conditions at the customer's property.

If an item or component is missing, notify our delivery team immediately if they are still at your location.

If you discover the issue afterward, contact us with your order information and a description of what is missing. Our team will review your order and assist you.

Contact us as soon as possible and provide:

• Your name
• Order or invoice number
• Description of the issue
• Photos or videos clearly showing the damage
• Photos of the entire item when requested

The sooner an issue is reported, the easier it is for our team to review and determine the appropriate solution.

Please inspect your furniture carefully at the time of delivery.

If you notice damage, missing pieces, manufacturing defects, or another issue, notify the delivery team before they leave and make sure the issue is documented.

Our team will review the situation and determine the appropriate next steps, which may include service, repair, replacement parts, or another applicable solution depending on the circumstances.

Before our delivery team arrives, please make sure:

• The delivery area is accessible.
• Hallways and walkways are clear.
• Existing furniture is moved unless removal has been arranged in advance.
• Pets are secured.
• There is enough space for the furniture to be brought inside and assembled.
• Someone authorized to inspect and accept the furniture is present.

Customers are responsible for making sure the furniture can physically fit through doors, hallways, elevators, stairways, and other areas required to reach its final location.

Yes. Our team will contact you to confirm your delivery. Our drivers will give your a courtesy call 30min before arriving at your home.

Please make sure the phone number and contact information provided with your order are accurate so our team can reach you when necessary.

Yes. Old furniture removal may be available for an additional fee.

The price depends on the size, quantity, type of furniture, accessibility, and location. Please contact us before your scheduled delivery for a quote and to confirm availability.

Our store hours may vary by location. Please visit our Store Locations page to view the most up-to-date hours for your nearest Lyn’s Furniture store, or contact the store directly for assistance.

We recommend confirming store hours before visiting, especially on holidays or special events.